Tri-Service

How A Civilian Ombudsman Is Helping Servicemen And Women

New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman. It...

New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman.
 
It means they'll be dealt with impartially and the decision will be binding.
 
Forces TV has been to meet Nicola Williams, whose job it is to consider the complaints.  
"What might surprise many of your viewers is that the majority of complaints that we receive are not, in fact, around bullying, harrassment, and discrimination".
Instead, Ms Williams said, most of the complaints she receives are about terms and conditions of employment in the Armed Forces.
 
She also addressed the issue of diversity across the Armed Forces, noting that the lack of diversity in the higher echelons will likely change as newer, more diverse recruits work their way up the chain of command.
 
However, she suggested that bodies appointing people to senior ranks should take the issue of diversity seriously when making selections from now on.