British Army 'Fails To Meet Recruitment Targets' Says Report
The British Army has failed to meet recruitment targets according to a damning report.
The National Audit Office found significant problems with the British Army Recruiting Partnering Project because it "underestimated the complexity of the project".
The outsourcing company Capita was awarded the £495 million contract for Army recruitment in 2012, but according to the report the Army has not recruited the number of soldiers it requires in any year since the contract began.
Among the significant problems listed in the NAO report is an online recruitment system that was planned for launch in July 2013 but launched over four years late in November 2017 at a cost of £113 million - triple the original budget.
The report found that it took up to 321 days for new recruits to go from starting an application to beginning basic training and that many dropped out of the process while waiting.
“We are fully committed to improving our recruiting process. Working with Capita we have put in place a plan to address the challenges.
“The Army has developed a range of measures to speed up the recruitment process. This includes new measures to reduce the time between applying and starting training, greater access to military role models for recruits and a new IT system.
“The Army meets all of its operational commitments to keep Britain safe.”
In response to the report, a Capita spokesperson said:
“As the NAO report states, both Capita and the Army underestimated the complexity of this project.
"Our focus is now on working with the Army to deliver a recruitment process fit for the 21st century.
"We have overhauled governance on the contract and are already seeing improvements, with applications at a five-year high and a reduction in the amount of time it takes candidates to join the Army. We are absolutely committed to getting this partnership right.”